Return and Refund Policy

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Return and Refund Policy for Macrina Custom Renovations

Last Updated: 2024

At Macrina Custom Renovations, we strive to provide high-quality contracting services and ensure customer satisfaction. This policy outlines our procedures for returns and refunds.

1. Cancellation of Services:

Customers may cancel contracted services within [7] days from the date of signing the contract without incurring any cancellation fees. After this period, cancellations may be subject to fees based on the work already performed and expenses incurred.

2. Refund Eligibility:

Refunds may be issued under the following circumstances:

• If we are unable to fulfill the contracted services.
• If the customer cancels within the specified cancellation period.

3. Requesting a Refund:

To request a refund, customers must contact us at [anthonymacrina@gmail.com] with details of the request. Refund requests must be submitted within [3] days of the cancellation or completion of the contracted services.

4. Refund Process:

Upon approval of a refund request, refunds will be processed within [7] business days. Refunds will be issued using the same method of payment used for the original transaction.

5. Non-Refundable Items:

Certain expenses, such as permits or third-party fees, may be non-refundable and will be deducted from the refund amount. This also applies to any material that we had purchased that isn't returnable. 

6. Changes to Contracted Services:

Changes or additions to contracted services may result in additional charges. These charges will be communicated and agreed upon before proceeding with the changes.

7. Customer Responsibilities:

Customers are responsible for providing accurate and detailed information during the project planning phase. Any changes to the project scope or specifications must be communicated promptly.

8. Disputes:

In the event of a dispute regarding refunds or cancellations, [Macrina Custom Renovations] will work with the customer to reach a fair resolution.

9. Contact Information:

For questions or assistance regarding our return and refund policy, please contact us at [anthonymacrina@gmail.com].

By engaging in our services, customers agree to the terms outlined in this policy.

Thank you for choosing Macrina Custom Renovations.